Effective Date: 1st January, 2025

1. Introduction Welcome to www.glowsilk.ng (“we,” “our,” “us”). By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. Use of Our Website You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

3. Products and Orders

• All skincare products displayed on our website are subject to availability.

• We reserve the right to refuse or cancel orders at our discretion.

• Prices and descriptions of products are subject to change without notice.

4. Payments

• We accept various payment methods, including credit/debit cards and online payment platforms.

• Payment must be made in full before orders are processed.

5. Shipping and Delivery

• We strive to deliver products within the estimated timeframe, but we are not responsible for delays caused by third-party logistics providers.

• Customers must provide accurate shipping details. We are not liable for orders delivered to incorrect addresses due to customer error.

6. Returns and Refunds

• Due to the nature of skincare products, we only accept returns for damaged or defective items.

• Customers must report issues within two (2) of receiving their order.

• Refunds or replacements will be processed after reviewing the claim.

7. Limitation of Liability

• We are not responsible for any adverse skin reactions resulting from product use. Customers should perform patch tests before using any skincare product.

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Intellectual Property

• All website content, including text, images, and logos, is our property or used with permission. You may not reproduce, distribute, or use any content without prior written consent.

9. Privacy

• Your use of our website is also governed by our Privacy Policy, which details how we collect, use, and protect your personal data.

10. Changes to Terms and Conditions

• We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website.

11. Governing Law These Terms and Conditions are governed by the laws of Nigeria. Any disputes shall be resolved in Nigerian courts.

12. Contact Us If you have any questions about these Terms and Conditions, please contact us at:

Glowsilk Enterprise Ltd || contact@glowsilk.ng || +234 (0) 7034769901